Filling Your Order:
In most cases, your order ships the day after we receive it.
Orders are processed on a first-come, first-served basis (except for air shipments, which are given automatic priority). In rare circumstances, your order may be delayed further. This is usually caused by problems with the shipping address or because you ordered items that are not in stock (or not enough in stock).
Our system does not handle backorders well, so if you order items that are not currently in stock, we will need to contact you for further instructions. Please give us your phone number when you place your order. That way, we can immediately resolve any problems that crop up.
In any case, we will make every reasonable effort to get your order to you when you need it.
Customer Service hours are Monday through Friday 8:00 AM to 2:00 PM Pacific Time.
Please see the Contact Us page for further details.
We are closed on the "Big Six" Holidays plus the day after Thanksgiving and the nearest Friday or Monday if the Holiday falls on a weekend:
New Years Day (or Friday the 31st if New Years Day falls on Saturday; Monday the 2nd if it falls on Sunday)
Memorial Day (always the fourth Monday in May)
July 4th (or Friday July 3rd if the 4th falls on Saturday; Monday July 5th if the 4th falls on Sunday)
Labor Day (always the first Monday in September)
Thanksgiving and the day after Thanksgiving
Christmas Day (or Friday the 24th if Christmas falls on Saturday; Monday the 26th if Christmas falls on Sunday)
We also tend to quit a couple hours early on Christmas Eve and New Years Eve.
We currently accept credit cards, debit cards, and PayPal automatically via the web store. Sorry, we cannot accept checks. For large customers that have a business account with us, checks are acceptable for payment on the account. WE DO NOT SHIP COD - NO EXCEPTIONS.
Our default shipping methods are UPS and Postal. You may request a different shipping method by emailing us before or immediately after placing your order.
UPS cannot ship to PO boxes.
We have once-a-day Postal and UPS pickup. If your order is processed by us before the regular pickup time (12:15 PM Pacific for Postal, 2PM Pacific for UPS), it should ship the same day. If not, it should go out the following business day.
You will be emailed a tracking number by our system at our End-of-Day and by UPS or USPS when your package enters their system, plus tracking numbers are available on the web store by the end of the day.
WE DO NOT SHIP COD - NO EXCEPTIONS.
We also do not ship collect - all freight is "Pre-pay and Add".
Address Corrections: UPS charges high fees for address corrections. Please be sure you enter your address correctly. If we are billed for an address correction fee by UPS for an address that UPS feels you entered incorrectly, we will charge your credit card for that fee. If you disagree with UPS and feel you did enter a complete, legitimate address, we will call UPS and try to get the fee refunded. However, if UPS refuses to reverse the fee, we will collect the fee from you.
By placing an order with us, you agree to this stipulation.
UPS may also return the shipment to us if the address is incorrect.
If any shipment is returned to us as undeliverable, or is refused, you agree to pay for any return shipping costs.
Normally stocked items are returnable with a 20 percent restock charge. You must pay the freight to return the item to us. The restock charge will be waived if you place another order of the same size or larger, and you include a copy of the new order along with your return. This is very common when the wrong size items are ordered and you just need to get the right size - no restock charge in that case if the replacement order is the same dollar amount or larger. If the new order is smaller than the value of the return, the Restock Charge is partially waived in proportion. Special-order, custom, or modified parts are not returnable. Any items returned must be in new, re-sellable condition. Returned parts cannot be scuffed up, especially gloss silicone hoses. Returns from orders more than five months old cannot be refunded for any reason.
Send all returns to:
Intake Hoses LLC
1606 E Holyoke Ave Ste 7
Spokane WA 99217
IMPORTANT: Please be sure to include a copy of the original paperwork, a copy of the paperwork for any replacement order you made, and a note describing anything discussed on the phone (if applicable). If we receive a return without these items, the restock charge will be applied for sure. No return authorization number is needed.
Returns are expensive for any business. The average cost to process a return is around $8 - and that's just for the paperwork. Overstock issues, cleaning, storage, rework, etc. can increase that amount significantly. Our restock charge only partially covers the total cost of processing the return. We pay the rest.
If you receive an item that has been damaged in transit DO NOT RETURN THE ITEM. Please email us immediately and we will have UPS issue a "Damage Call Tag". UPS will then pick the item up from your location and process a damage claim.
Returning freight-damaged items to us will delay or disqualify your refund.
We are not a manufacturer, and so do not offer a warranty of any kind, except that if you receive a defective product, we will replace the product or refund the purchase price of the product ONLY. Since the type of products we sell are used to modify and customize vehicles, we cannot be held responsible if such modification or customization does not meet the specifications of the vehicle manufacturer. In addition, YOU are responsible for the proper inspection, cleaning and fit of any parts you get from us. It only takes a little dirt or a small leak to damage your engine. Make sure there are no leaks in your system, including leaks in any of the parts themselves, which would include any parts you get from us.
Fit is important - if it doesn't fit right, DON'T USE IT.
Any advice we give or comments we make should not be construed as approval of any certain application - you are still responsible for the proper use of any of our products.
USE AT YOUR OWN RISK!
IF YOU ARE IN ANY DOUBT AS TO THE PROPER COURSE OF ACTION, CONTACT THE VEHICLE MANUFACTURER, FOLLOW ALL RECOMMENDATIONS OF THE VEHICLE MANUFACTURER, AND USE ONLY PRODUCTS APPROVED BY THE VEHICLE MANUFACTURER.
Questions About Policy:
For clarification or further information, email us.