Shipping policy

We strive to process your order and ship it same day although that is not always possible. Orders are processed on a first-come, first-served basis, except for air shipments, which are given automatic priority.

**Cutoff for shipments is 2:00 PM Pacific Time each day. If your order is received after that time we cannot ship it same day.

Please give us your phone number when you place your order. That way, we can immediately resolve any problems that crop up.

In any case, we will make every reasonable effort to get your order to you when you need it. Please give us a call if you need to ensure a part will arrive on time.

We currently accept credit cards, debit cards, and PayPal automatically via the web store. Sorry, we cannot accept checks. For large customers that have a business account with us, checks are acceptable for payment on the account. WE DO NOT SHIP COD - NO EXCEPTIONS.

Shipping

Our default shipping methods are UPS, FedEx and Postal. You may request a different shipping method by emailing us before or immediately after placing your order.

UPS cannot ship to PO boxes.

You will be emailed a tracking number by our system at our End-of-Day and by UPS or USPS when your package enters their system, plus tracking numbers are available on the web store by the end of the day.

WE DO NOT SHIP COD - NO EXCEPTIONS.

We also do not ship collect - all freight is "Pre-pay and Add".

UPS, FedEx and USPS "Service Guarantee": In our experience, the shipping companies seem to imply that you will receive a refund of your Shipping Fee if anything goes wrong during the shipment. THAT IS NOT THE CASE. Their exact policy is available online, and it generally only applies to instances where company-owned equipment fails. There is NO REFUND if the package is late due to weather or other delays outside of their control. In our experience almost all Service Guarantee claims will be DENIED.

Please be sure you enter your address correctly. If the shipping company can't find the address listed on your order, they will make an attempt to find the correct address. If they can't find the correct address, they will return the package to us. There will be fees for them to return the items to us. You will need to reimbuse us for the first shipment, and pay another shipping fee for us to re-send your package.
By placing an order with us, you agree to this stipulation.

If any shipment is returned to us as undeliverable, or is refused, you agree to pay for any return shipping costs.